Gienna Shaw is an editor with HealthLeaders magazine. She wrote a great article: "100 Ways for Hospitals, Health Systems to Twitter "
For those who don't know Twitter, it is a free social networking and micro-blogging service that allows its users to send and read other users' updates (otherwise known as tweets), which are text-based posts of up to 140 characters in length. (Wikipedia).
How Hospitals and Health related organizations use Twitter :
- Asking general questions to engage its audience. (If Sanjay Gupta becomes the U.S. Sugeon General, what would you ask him?)
- Posting safety tips (change those smoke alarm batteries).
- Posting health reminders (get those flu shots).
- Providing links to cross-promote other products (read our monthly health magazine).
- Posting stories about volunteers, donors, and events.
- Announcing accomplishments (St. Jude Ranked No. 1 Pediatric Oncology Hospital).
- Generating excitement about successful fundraising events and thanking fundraisers (marathoners raise $2 million for hospital).
- Posting new research findings and overviews of topics such as cancer diagnosis and care.
- Internal communications. (What's on the agenda for the next faculty meeting?)
- Links back to its other online sites (including its online newsletter
- Fostering good customer relations. ("Taking time to thank our clients and all those who work with us for another great year").
- Posting dates, times, and fees for healthcare-related classes
- Bolstering recruitment efforts
- and you?????
Comments
AMIT says:
very interesting. How about creating enthusiastic communities. For instance diabetic community, Hypertension community. The twitter can be initiated by the customer relationship officer and participated by the end users. It shoudl be closely monitored and the tone should be positive. Members should share the positive development in their health, they should share about their daily healthy lifestye activities, etc. This will motivate the members to be upbeat on healthy living and managing quality lifestyle.
January 18, 2009 at 12:03 PM | Permalink
Chris says:
Interesting point by Gienna, however I have an opposing viewpoint - that hospitals shouldn't Twitter - at least, not yet. You can read my opinion at: http://hospitalonlinemarketingeducation.ning.com/
January 19, 2009 at 9:40 PM | Permalink
Chris says:
Specifically, here is the blogpost: http://hospitalonlinemarketingeducation.ning.com/profiles/blogs/how-are-hospitals-using
January 19, 2009 at 9:43 PM | Permalink